Shipping & Returns
š Shipping Policy
At Millennium Jewelry, all jewellery pieces are made-to-order, meaning production begins once an order is placed and payment is confirmed.
Order Processing
Production time may vary depending on the design, customisation requirements, and current order volume. Once your item is completed and dispatched, you will receive a shipping confirmation email including tracking information.
Shipping Locations
Millennium Jewelry ships to customers within the United Kingdom as well as internationally.
Delivery Times
Delivery timeframes are estimates and may vary depending on the destination, shipping carrier, and customs clearance for international shipments.
Millennium Jewelry is not responsible for delays caused by shipping carriers or customs authorities.
Customs Duties & Taxes
For international shipments, customers may be required to pay customs duties, import taxes, or additional fees according to their country’s regulations. These charges are the responsibility of the customer.
Shipping Address
Customers are responsible for providing accurate shipping information when placing an order. Millennium Jewelry cannot be held responsible for delivery issues caused by incorrect or incomplete addresses.
š Return Policy
Due to the made-to-order nature of our jewellery, the following return conditions apply.
Return Requests
If you wish to return an item, you must contact Millennium Jewelry within 24 hours of delivery to request a return.
Items must be returned within 30 days of receiving them in their original, unused condition and packaging.
Restocking Fee
Because each piece is made specifically for an order, a 30% restocking fee applies to all approved returns.
The remaining 70% of the order value will be refunded once the returned item has been received and inspected.
Return Shipping
Customers are responsible for all return shipping costs. We strongly recommend using a secure and trackable shipping service when returning items.
Non-Returnable Items
Custom-made, personalised, or engraved jewellery items are not eligible for return or exchange as they are created specifically according to customer specifications.
ā Cancellation Policy
Cancellation Within 24 Hours
Orders may be cancelled within 24 hours of purchase for a full refund.
Cancellation After 24 Hours
If a cancellation request is made after 24 hours but before the item has been dispatched, a 20% making fee will be deducted from the refund as production work may have already started.
After Dispatch
Once an item has been dispatched, the order cannot be cancelled. Customers may refer to the Return Policy if they wish to return the item after delivery.
